Even with the best setup, you might sometimes encounter issues with your autoresponder or email delivery. Understanding common problems - and knowing how to fix them - will help you maintain a reliable, effective email marketing flow. This article covers typical issues users face with Scalelup’s autoresponder and how to troubleshoot them.
Common Issues and Solutions
Autoresponder Not Sending Emails
Possible Causes:
The autoresponder is not connected to your mailing list.
The autoresponder or individual messages are paused.
Your Ad Plan has expired or reached its monthly sending limit.
Missing or incomplete required sender information in your mailing list settings.
How to Fix:
Verify that the autoresponder is linked to the correct mailing list.
Check the status toggles for both the autoresponder and each message.
Ensure your Ad Plan is active and within your email quota.
Complete all required mailing list fields (name, address, reply email).
Contacts Not Receiving Emails
Possible Causes:
The contact has not verified their email address (double opt-in incomplete).
The contact was added to the mailing list before the autoresponder was connected.
The contact unsubscribed or was removed from the list.
The emails are being delivered to the recipient’s spam/junk folder.
How to Fix:
Ask the contact to check their inbox and spam folders for the verification email.
Remind contacts to verify their email to start receiving your messages.
Only new, verified contacts receive emails; existing contacts are not enrolled retroactively.
Encourage contacts to add your sender address to their address book.
Email Formatting or Display Issues
Possible Causes:
Complex formatting or non-supported elements in the email editor.
Large or improperly sized images.
Viewing emails on devices with different screen sizes.
How to Fix:
Use the built-in preview tool to check your email on desktop and mobile before saving.
Keep layouts simple, use standard fonts, and optimize images for web.
Autoresponder Exceeded Sending Limits
Possible Causes:
Your Ad Plan’s monthly sending quota has been reached.
How to Fix:
Upgrade your Ad Plan for a higher sending limit, or wait until the next month’s quota resets.